Privacy Policy

SwissOfferten

Einzelunternehmen, Kenan Piryol

Zürcherstrasse 76

5432 Neuenhof

Switzerland

Email: info@swissofferten.ch

We collect and process the following personal data:

• Contact data, Name, email, phone, address (for requests)
• Company data, During service provider registration
• Request data, Descriptions and details of your request
• Payment information, Via Stripe (not stored by us)
• Usage data, Log files, IP address (anonymised)
• Form drafts, Partially completed requests incl. email address for a reminder email; deleted normally after 7 days, after 90 days at the latest
• Reviews, Published with first name or initials and location, with your consent given at submission

With a request we store the path of the page of our website on which your visit began, for example '/umzugsreinigung'. This detail travels only with a request that you submit yourself. We store nothing on your device for it.

We use your data for the following purposes:

• Matching customer requests with service providers
• Account management and authentication
• Payment processing
• Communication and support
• Improving our services

We process your data on the following legal bases:

Contact data of requesters is shared with service providers who purchase the corresponding lead. This is the core of our business model and is done with consent given when submitting the request. The address of the cleaning object is shared only with providers who have purchased your request; before the purchase they only see whether an address is on file and the approximate distance (straight line, rounded to whole kilometres) between their own business location and the cleaning object.

We use the following third-party providers:

For emails we send, we record delivery events (delivery, bounces, spam complaints) via Resend to detect delivery problems.

Some of our service providers are based in the USA. Data transfers are carried out on the basis of EU Standard Contractual Clauses (SCCs) and the Swiss-US Data Privacy Framework.

We ensure that all data recipients guarantee an adequate level of data protection.

We employ technical and organisational security measures to protect your data against manipulation, loss, destruction, or access by unauthorised persons.

Our security measures are continuously improved in line with technological developments. Your data is stored in the EU (Frankfurt) and processed under the Swiss Data Protection Act (DSG).

We only store your data for as long as necessary for the respective purpose:

You have the right to:

• Information about your stored data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Data portability
• Object to processing

To exercise these rights, please contact: info@swissofferten.ch

We use the following cookies and tracking technologies:

Measurement runs for visits from Switzerland without a prior click and stops as soon as you decline: via "decline" in the notice or at any time via the cookie settings in the footer. Outside Switzerland no third-party measurement services run.

When a request follows a click on one of our ads, the site reports that request to Google Ads as an event with its type, a value and the currency. The advertising signals stay denied in every case: nothing is stored on your device and nothing is recognised. Never sent are your name, e-mail address, phone number or the content of your request. We store the ad's click id in our own database alongside your request or your sign-up for a checklist, so that we know which ad brought it. If the click came from Meta (Facebook or Instagram), our server reports the request or the confirmed checklist sign-up to Meta with this id, the time and the browser identification (user agent). We use no Meta pixel and do not pass on your IP address. If you decline measurement, none of these reports happens.

The request form counts views, abandoned steps and submit attempts. No identifier is assigned and nothing is stored on your device.

Vercel Analytics does not use cookies and only records anonymous events.

You can configure your browser to be informed about the setting of cookies and only allow cookies on a case-by-case basis.

In the partner area we record in our own database which pages and functions signed-in companies use, for example opened requests, purchases, top-ups and changed settings. We use this to improve the partner area and to detect misuse. This usage data contains no customer details, is passed to no third party and is deleted after 12 months.

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services.

If you believe that the processing of your data violates data protection law, you have the right to file a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, Switzerland, www.edoeb.admin.ch