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Privacy Policy

The protection of your personal data is of particular concern to us

We process your data exclusively on the basis of legal provisions, in particular the Swiss Data Protection Act (DPA) and the EU General Data Protection Regulation (GDPR) for data subjects from the EEA. This privacy policy informs you about the key aspects of data processing on our website.

1. Responsible Body

SwissOfferten

Einzelunternehmen, Kenan Piryol

Zürcherstrasse 76

5432 Neuenhof

Switzerland

Email: info@swissofferten.ch

2. Collection and Processing of Data

We collect and process the following personal data:

  • Contact data, Name, email, phone, address (for requests)
  • Company data, During service provider registration
  • Request data, Descriptions and details of your request
  • Payment information, Via Stripe (not stored by us)
  • Usage data, Log files, IP address (anonymised)
  • Form drafts, Partially completed requests incl. email address for a reminder email; deleted normally after 7 days, after 90 days at the latest
  • Reviews, Published with first name or initials and location, with your consent given at submission

3. Purpose of Data Processing

We use your data for the following purposes:

  • Matching customer requests with service providers
  • Account management and authentication
  • Payment processing
  • Communication and support
  • Improving our services

5. Data Sharing

Contact data of requesters is shared with service providers who purchase the corresponding lead. This is the core of our business model and is done with consent given when submitting the request.

We use the following third-party providers:

Supabase

Database and authentication

Location: EU (Frankfurt)

Stripe

Payment processing

Location: USA

Resend

Email delivery

Location: EU (Ireland)

Vercel

Hosting and delivery

Location: EU (Frankfurt)

Google Analytics 4

Website analytics (consent-based)

Location: USA

Microsoft Clarity

User behaviour / session recording (consent-based)

Location: USA

Upstash

Rate limiting / abuse protection

Location: EU (Frankfurt)

Meta Pixel

Reach measurement and marketing (consent-based)

Location: USA / Ireland

Sentry

Error and stability monitoring

Location: EU (Germany)

Telegram / Slack

Internal operational notifications to the operator (minimized data only, such as category, region and amounts, no customer contact data)

Location: USA / EU

Infomaniak

Email mailbox for business contacts (B2B inquiries and partner communication)

Location: Switzerland

ASPSMS

SMS delivery: confirmation codes for phone verification of requests and partner notifications. Only the phone number and message text are transmitted.

Location: Switzerland (VADIAN.NET AG, St. Gallen)

For emails we send, we record delivery events (delivery, bounces, spam complaints) via Resend to detect delivery problems.

6. International Data Transfers

Some of our service providers are based in the USA. Data transfers are carried out on the basis of EU Standard Contractual Clauses (SCCs) and the Swiss-US Data Privacy Framework.

We ensure that all data recipients guarantee an adequate level of data protection.

7. Data Security

We employ technical and organisational security measures to protect your data against manipulation, loss, destruction, or access by unauthorised persons.

Our security measures are continuously improved in line with technological developments. Your data is stored in the EU (Frankfurt) and processed under the Swiss Data Protection Act (DSG).

SSL EncryptionSecure ServersRegular Backups

8. Data Retention Periods

We only store your data for as long as necessary for the respective purpose:

Lead data, 24 months after the request is closed, then automatic anonymization
Account data, Deleted on request; customer accounts are automatically anonymized after 24 months of inactivity
Payment data, 10 years (Swiss bookkeeping obligation, Art. 958f CO)
Analytics data, 14 months (GA4 standard)
Rate limit data, Temporary, automatically deleted
Push subscriptions, Until unsubscription
Form drafts, Normally 7 days, deleted after 90 days at the latest
Email events, 24 months; bounce and complaint entries are kept as evidence for send blocks
Technical error logs, 12 months

9. Your Rights

You have the right to:

  • Information about your stored data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • Object to processing

To exercise these rights, please contact: info@swissofferten.ch

10. Cookies and Analytics

We use the following cookies and tracking technologies:

CookieCategoryPurposeDuration
cookie-consentNecessaryStoring your consent1 year
sb-*NecessarySupabase authenticationSession
_ga, _ga_*AnalyticsGoogle Analytics 414 months
_gidAnalyticsGoogle Analytics 424 hours
_clck, _clsk, CLIDAnalyticsMicrosoft ClaritySession / 1 year
ab_variantsFunctionalA/B testingSession

Analytics cookies are only activated after your agreement in the cookie banner. You can revoke your consent at any time via the cookie settings in the footer.

Vercel Analytics does not use cookies and only records anonymous events.

You can configure your browser to be informed about the setting of cookies and only allow cookies on a case-by-case basis.

11. Changes

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services.

12. Supervisory Authority

If you believe that the processing of your data violates data protection law, you have the right to file a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, Switzerland, www.edoeb.admin.ch

Last updated: 12 June 2026