Terms and Conditions

2.1 Free Use

The use of the platform is completely free for requesters.

2.2 Data Sharing

By submitting a request, you agree that your contact details will be shared with interested service providers. Details on data processing can be found in our privacy policy.

2.3 No Matching Guarantee

We do not guarantee that service providers will respond or that a contract will be concluded; subject to clause 2.4.

2.4 Guarantee Certificate

Where a service provider confirms the handover guarantee for a job in writing through SwissOfferten, the operator records that confirmation, makes it available to the requesting person and enforces it against the service provider: a service provider that does not re-clean loses its badge and, on repetition, its access to the platform. The guarantee itself is a promise by the service provider; it creates no payment obligation of the operator.

3.1 Registration

Registration as a service provider is free. Service providers must provide truthful information about their company.

3.2 Credit and Payment

• Leads are purchased using prepaid credit
• Credit can be topped up at any time
• Loaded credit does not expire
• Credit is prepaid usage credit. It is neither paid out nor refunded, not even upon closure of the account (clause 3.7)
• The one-time starter credit is CHF 25 and expires 14 days after it is unlocked if it is not used. Starter credit unlocked before 4 October 2026 keeps the amount and deadline that applied at the time.

3.3 Lead Purchase

• The price per lead is shown before purchase
• After purchase, full contact details are accessible
• A lead can be purchased by multiple service providers
• Purchased leads are not paid back in money; in the event of a defect, clause 3.6 applies

3.4 Use of Contact Data

Upon purchasing a request, the service provider becomes an independent controller of the received contact data within the meaning of the Swiss Data Protection Act (DSG). The following obligations apply:

• Use exclusively to contact the customer and handle the specific request.
• Confidential handling and protection against unauthorized access.
• No use for advertising and no disclosure to third parties without a legal basis of your own.
• Deletion as soon as the data is no longer needed for the request, subject to statutory retention obligations.
• Data breaches involving purchased contact data must be reported to the operator without delay.

3.5 Purchase of a Lead

With the purchase, the service provider acquires access to the contact details and information of a lead. The operator's service is fully rendered once this data is released. There is no entitlement to a job, to a reply from the requesting person, or to any particular reachability. There is no right of withdrawal.

3.6 Complaints and Credit

The operator checks every sold lead on its own initiative for authenticity and for a proven contact channel and credits the purchase price to the balance where one of these checks is not met, without a complaint being necessary. A complaint within 14 days remains possible. A lead is defective if, at the time of purchase, the contact details were wrong or unusable, the information was obviously fabricated, the lead was a duplicate of a lead already purchased, the job had already been assigned, or the requesting person had withdrawn the lead before the purchase. Complaints must be submitted through the platform; the operator reviews them individually. There is no entitlement if the requesting person does not reply, chooses another company, no longer needs the service after the purchase, or if the service provider did not make contact, nor for leads marked "Contact unverified" and priced lower accordingly. Credits are added to the account balance and are never paid out. Any further goodwill remains voluntary and creates no entitlement.

3.7 Credit

Credit paid in does not expire as long as the account exists. The starter credit expires 14 days after it is unlocked, if it is not used; starter credit unlocked before 4 October 2026 expires after the deadline that applied at the time. Granted credits and promotional credit expire at the deadline stated in each case. Credit serves exclusively for the purchase of requests on the platform. It is neither paid out nor refunded, not even upon closure of the account under clause 6.2. Any balance existing at that point expires. If the operator closes an account without a breach by the service provider, or discontinues the platform, the operator refunds the balance from the provider's own top-ups. Clauses 6.1 and 7 remain reserved.

4.1 No Liability for Third Parties

The operator merely facilitates contact. The operator assumes no liability for the quality of services, contracts, or other legal transactions between requesters and service providers, subject to clause 2.4.

4.2 Limitation of Liability

The operator's liability is limited to intent and gross negligence. Liability for indirect damages, lost profits, or consequential damages is excluded.

6.1 Suspension by the Operator

The operator reserves the right to suspend user accounts in case of violations of these T&C or misuse of the platform. Remaining credit is forfeited upon suspension for violations.

6.2 Termination by the Service Provider

The service provider may have their account closed at any time by email to the operator. Purchased leads remain paid for. Any existing credit expires upon closure (clause 3.7). Personal data is deleted unless a statutory retention obligation (accounting, ten years) prevents this.