Terms and Conditions
Valid for all users of the platform swissofferten.ch
These Terms and Conditions apply to all services provided by SwissOfferten (hereinafter "operator") to users of the platform swissofferten.ch. By using the platform, you accept these T&C.
1. Scope
SwissOfferten is a matching platform that receives customer requests (leads), forwards them to registered service providers, and enables service providers to purchase leads for a fee.
2. For Requesters (Customers)
2.1 Free Use
The use of the platform is completely free for requesters.
2.2 Data Sharing
By submitting a request, you agree that your contact details will be shared with interested service providers. Details on data processing can be found in our privacy policy.
2.3 No Matching Guarantee
We do not guarantee that service providers will respond or that a contract will be concluded.
3. For Service Providers
3.1 Registration
Registration as a service provider is free. Service providers must provide truthful information about their company.
3.2 Credit and Payment
- Leads are purchased using prepaid credit
- Credit can be topped up at any time
- Loaded credit does not expire
- Payout of credit is not possible
- The one-time starter credit (CHF 50) expires 60 days after it is granted if it is not used.
3.3 Lead Purchase
- The price per lead is shown before purchase
- After purchase, full contact details are accessible
- A lead can be purchased by multiple service providers
- Purchased leads are non-refundable
3.4 Use of Contact Data
Upon purchasing a request, the service provider becomes an independent controller of the received contact data within the meaning of the Swiss Data Protection Act (DSG). The following obligations apply:
- Use exclusively to contact the customer and handle the specific request.
- Confidential handling and protection against unauthorized access.
- No use for advertising and no disclosure to third parties without a legal basis of your own.
- Deletion as soon as the data is no longer needed for the request, subject to statutory retention obligations.
- Data breaches involving purchased contact data must be reported to the operator without delay.
4. Liability
4.1 No Liability for Third Parties
The operator merely facilitates contact. The operator assumes no liability for the quality of services, contracts, or other legal transactions between requesters and service providers.
4.2 Limitation of Liability
The operator's liability is limited to intent and gross negligence. Liability for indirect damages, lost profits, or consequential damages is excluded.
5. Lead Quality
We strive for high-quality leads but cannot guarantee that:
- All information is correct
- The requester actually intends to book a service
- The requester is reachable
Complaints about individual leads are reviewed on a case-by-case basis. There is no general right to a refund.
6. Termination and Suspension
The operator reserves the right to suspend user accounts in case of violations of these T&C or misuse of the platform. Remaining credit is forfeited upon suspension for violations.
7. Changes to the T&C
The operator reserves the right to change these T&C at any time. Changes are communicated by email or on the platform.
8. Applicable Law and Jurisdiction
Swiss law applies. The place of jurisdiction is Zurich, Switzerland.